Return & Refund Policy

Last updated: October 31, 2026

30-day returns

You can return most items within 30 days of delivery if they are new, uninstalled and unused, and in their original, undamaged packaging with all hardware, instructions and accessories.

How to start a return

  1. Contact us at travis@outfrontperformance.com or 713-938-4033 with your order number and the item you want to return.
  2. We will send you a Return Authorization (RA) number and the address to ship it to. Many parts ship from different warehouses, so please do not send anything back until you have this information. Returns sent without an RA number may be refused.
  3. Pack the item securely in its original box, put that inside a shipping box (please do not tape or write on the manufacturer's box), and ship it with tracking.

Return shipping and restocking fee

  • If we made a mistake (we sent the wrong part, the part arrived damaged or defective, or our website listed the wrong fitment for your vehicle), we pay for return shipping, no restocking fee applies, and you get a full refund or a replacement.
  • For any other return (you ordered the wrong part, changed your mind or no longer need it), you pay for return shipping and a 15% restocking fee is taken out of your refund. If your order shipped free, the original shipping cost we paid is also taken out of your refund.

Items that can't be returned

These are final sale unless they arrived damaged, defective or were sent in error:

  • Parts that have been installed, test-fit, mounted, painted, modified or used
  • Electrical and electronic parts once removed from their sealed packaging, and tuners or programmers once opened or used
  • Opened fluids, oils, chemicals, coatings and adhesives
  • Custom, made-to-order and personalized items
  • Clearance items
  • Gift cards

Special-order items can be returned only if the manufacturer agrees to take them back. If the manufacturer charges a restocking fee, that fee applies instead of ours. Ask us before ordering if you're unsure whether an item is special order.

Check fitment before you install

Our fitment information comes from the manufacturers and is as accurate as we can make it, but vehicles can vary by trim, engine and options. Please compare the new part with your old one before installing it. We can't accept returns of parts that have been installed, even if they turn out not to fit.

Damaged or defective items

If your item arrived damaged, contact us within 48 hours of delivery with photos and keep all the packaging. If a part is defective, contact us right away. Defects found after installation are covered by the manufacturer's warranty, and we will help you file the warranty claim.

Refunds

Once we receive and inspect your return, we will email you to let you know whether it was approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card company may take a few extra days to post it. Items returned used, damaged or missing parts may be refused or get a reduced refund.

Cancellations

You can cancel any order for a full refund until it ships. Once it has shipped, it is treated as a return. Special-order items may not be cancellable once we have ordered them from the manufacturer.

Exchanges

The fastest way to get a different part is to return the original item and place a new order.

Questions

Call us at 713-938-4033 or email travis@outfrontperformance.com.